Guest Service Expert


Ensure that each guest receives our Gold Standard service Greet and acknowledge every guest with a smile Be knowledgeable of all menu items, be able to make suggestions and answer questions Process POS transactions and accurately follow cash handling procedures Personalize food delivery to the guest with a smile and specific descriptions of the items delivered Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc) and that their experience has been perfect Follow recipe and food safety standards to prepare and deliver shakes/malts Communicate effectively with BOH team members to manage Gold Standard product delivery within Smashburger time standards Foster a safe work environment by following safety and security standards Keep floors, counters, dining area and restroom clean at all times Follow all policies and procedures as outlined by Smashburger Complete any other tasks assigned time to time by the management team


  • Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting up to 25 lbs
  • Ability to work variable hours/days, including nights, weekends, and holidays, as needed
  • Ability to successfully complete training program
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Smashburger participates in E-Verify

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